Installation or activation
Note your PlanSwift version, Windows version and the exact message shown. Check the current official installer and requirements before making changes.
PlanSwift support.
Start with the task.
Australian PlanSwift setup, training and troubleshooting guidance from PlanSwift Australia’s exclusive support partner.
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Choose the help that fits the task.
What do you need help with?
Moving to another computer
Identify your licence arrangement, plugins, templates and project files. Agree the transfer and backup steps before retiring the old machine.
Assemblies or quantities
Bring a small example, the expected result and the units involved. Check scale and input assumptions before changing formulas.
Excel or reports
Provide a suitable sample workbook or output. Tell us which figures need to transfer and whether the issue happens on every job.
Performance or errors
Record the action that triggers the issue and whether it affects one project or all projects. Use a copy for troubleshooting and preserve the original.
Training or a better setup
Describe your experience level and the repeated task you want to improve. We can scope a focused session around that result.
Help us reproduce the problem.
Include the product version, steps taken, error text and a screenshot with sensitive information removed. Do not send passwords or licence keys in your first message.
Support hours: 9am–5pm AEST. Support inclusions depend on your arrangement; we’ll confirm the scope of any additional work.
Request PlanSwift helpProduct references · Checked 22 September 2026
Official PlanSwift support, downloads and documentation