Explain the result you need
Tell us what you were trying to do and what happened instead. A specific example makes it easier to understand the problem.
Keep making progress.
Already have your software? We support existing users across the software we work with, as well as Databuild and Sigma Estimates. Get help with software questions, your current setup and practical next steps. Our support hours are 9am–5pm AEST.
Start with what happened.
A specific example helps us understand the problem and agree the next useful step.
Bring us the task that is getting in the way.
Show the relevant context
Include the product, version and a suitable screenshot. For quantity questions, identify the item, unit and expected result.
Agree the next step
The answer may be guidance, training or a change to the setup. We will discuss what is needed and any further work involved.
Start with a clear scope.
Tell us what you use today, the work you do and what you want to improve. We can review a suitable example and discuss the help you need before agreeing the work.
- Practical help with everyday software questions
- Guidance as your workflows evolve
- Advice on further setup or training
About this service.
Can you support software purchased elsewhere?
Yes. We help existing users across the software in our expertise section. Tell us your product and requirements so we can discuss the right support.
What are your support hours?
Our support hours are 9am–5pm AEST. Email support@takeoffandestimating.com.au or call 1300 818 620.
Is support included with every licence?
Support entitlements depend on the product and your arrangement. Contact us to confirm what applies before commissioning additional work.